AI, high-tech fulfillment centers, and expert pharmacists are helping Amazon deliver medication faster than ever before.
Customers in the Miami area, including Kendall and Coconut Grove, who need medications to manage allergies, high blood pressure, diabetes, and other common conditions can now get their medications delivered to their door within hours.
Why choose delivery for your medications
Amazon is modernizing the home-delivery experience by reducing delivery speeds from weeks or days to hours. Research suggests that patients are more likely to take their medicine when it’s delivered to their door, making Amazon Pharmacy about more than just convenience—it’s about helping you feel better, faster.
“The current pharmacy experience is broken, with patients facing long pharmacy lines and unexpected prices at the counter,” said Dr. Vin Gupta, chief medical officer for Amazon Pharmacy. “Amazon Pharmacy is tapping its world-class logistics network, along with a variety of cutting-edge technologies, to change that.”
AI: Speeding up prescription medication management so clinicians can focus on care
The advanced technology powering Amazon Pharmacy’s Same-Day Delivery service uses generative artificial intelligence (AI) and machine learning to help pharmacists fill prescriptions more quickly and accurately. For example, when handwritten or online prescriptions come in, Amazon’s AI models undertake a series of fact-checking tasks that help ensure pharmacists receive clear and accurate information.
“AI doesn’t replace the role of the pharmacist,” says Kelvin Downes. director of fulfillment for Amazon Pharmacy. “Rather than doing duplicative work, pharmacists can use the skills they went to school for to deliver better patient experiences.”
At Amazon Pharmacy, no prescription leaves a fulfillment center without a pharmacist having verified that it includes the right medicine, strength, dosage, quantity, and address.
Robots, drones, and custom delivery methods are driving the pharmacy of the future
In local Amazon Pharmacy fulfillment centers, robotic arms assist in filling, labeling, and sending prescriptions for pharmacist inspection in as few as 30 seconds, compared to three minutes traditionally.
Each city experiences Same-Day Delivery of prescription medications a little differently. In traffic-jammed Manhattan, for example, delivery workers riding eco-friendly e-bikes may drop off medications at a customer’s door. In College Station, home to Texas A&M University, drones may be used to fly medications to a customer in less than an hour. In greater Los Angeles and other suburban areas, Rivian all-electric vans or other commercial vehicles may make their way to customers’ doors. Amazon Pharmacy selects the best delivery method for each location to get prescriptions to customers when they need them most.
Faster delivery means customers spend less time managing care
As Amazon Pharmacy continues to integrate AI and new technologies to speed care, one goal remains front and center: helping customers save time and money so they can focus on their lives.
“I lead a busy life between my business and family,” said Zack Streit, a partner in a bustling commercial real estate firm and a father of two. “I thought, ‘If I never have to set foot in another pharmacy again, that would be awesome.’ I’ve been using Amazon Pharmacy for about four months now, and it’s been a very pleasant, efficient experience. Amazon Pharmacy helps by giving me one less thing to think about.”
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